Return & Exchange Policy

At The Squire Shop, we want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a straightforward return and exchange policy to make the process as smooth as possible. Please review the details below to ensure your return meets our guidelines.

Items Eligible for Return & Refund

To qualify for a refund, items must meet the following criteria:

• Items must be unworn, unwashed, and unaltered.
• Original tags must be attached.
• Items must be free of makeup, deodorant, perfume, or other stains.
• Returns must be received within 15 days of the original purchase date.

If all conditions are met, a refund will be issued within 3 days of receiving the item.

Items Eligible for Store Credit

If you miss the 15-day window but still wish to return an item, you may be eligible for store credit. Items must meet the same condition requirements as refunds:

• Must be unworn, unwashed, unaltered, and have original tags attached.
• Must be free of stains, makeup, deodorant, and perfume.
• Returns must be received within 30 days of the original purchase date.

Store credit will be issued once we receive and inspect the returned item.

Returning Sale Items

• Sale items must be returned or postmarked within 3 days of purchase.
• Items must meet the same condition requirements as regular returns.

Late Returns

• Returns or exchanges will not be accepted 30 days after purchase.
• If your return does not meet the above criteria, we will not process it, and the item will be shipped back to you. Additional shipping costs may apply.

Defective or Incorrect Items

If you receive the wrong item or believe your item is defective, please report the issue within 5 days of receiving your order. After 5 days, we cannot accept returns for defective or incorrect merchandise.

• Contact us immediately at info@shopsquireshop.com with details and photos if applicable.
• If the issue is confirmed, we will cover the return shipping cost and send the correct item.

Return Process

To initiate a return, follow these steps:

1. Email us at info@shopsquireshop.com to inform us of your return.
2. Include a copy of your receipt, highlighting or circling the items being returned and the reason.
3. Ship the return to:

The Squire Shop
995 Maple Street
Carrollton, Georgia 30117

• Shipping charges are non-refundable.
• The customer is responsible for return shipping costs unless we sent the wrong item.

Order Cancellations

• Orders cannot be canceled or modified once placed.

Exchanges

Yes, you can exchange an item! Follow these guidelines:

• The item must be returned or postmarked within 30 days of purchase.
• Items must be unworn, unwashed, unaltered, and have original tags attached.
• Once received, if the exchange item is in stock, we will send an invoice for shipping charges.
• Once the shipping fee is paid, we will ship the new item.

If you have any questions, feel free to contact us at info@shopsquireshop.com. We appreciate your business!